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( MASSACHUSETTS
, Other Cities
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It Consultancy
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Remedy Engineer
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( TEXAS
, Dallas )
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Job
Description : |
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The Remedy Engineer deploys, configures and maintains BMC Remedy ITSM tools and related integrations. Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management. Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position. Responsibilities: • Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management • Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL) • Customization and creation of Remedy workflows according to customer requirements • Ability to estimate work effort for customizations, enhancements, and configuration requests • Advanced analysis and troubleshooting • Creating and maintaining technical documentation with respect to system design • Testing code changes Education and Experience: • Bachelor's Degree, or equivalent |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Remedy ARS 6.x or 7.x and additional BMC products, Oracle Server, Web Services , ITSM Suite |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Houston, TX
14800 St. Mary's Ln, Suite 100
Houston, TX 77079
Tel: (713)-782-8200
Fax: (713)-782-8283
Web: www.objectwin.com
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Reference : |
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Not Available
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Reference ID:
Not Available
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